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Transferring of Gogoro service

Hello, is it normal to take weeks to transfer the battery service from one user to another? I purchased a used Gogoro S2 on 5-20 and still don’t have the service in my name. I don’t understand why there is such a delay, the title was transferred… it’s legally my scooter. If I ride the scooter, will they eventually update the bill start date to the day I initiated the transfer? Or will it just keep charging the old owner?

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